Amanda Carpenter, a sometime political operative and current CNN commentator, became stuck in an Amtrak station elevator in February, and she posted on Twitter at the time to describe her situstion. Seven months later, an Amtrak representative tweeted back to ask if she still needed help:
Carpenter obviously pushed the elevator’s help button also; her tweet was a way to hold Amtrak publicly accountable at the time.
So, was Amtrak surprisingly slow in its response, about as expected, or surprisingly fast in reply (where about expected and surprisingly fast are about your estimation of Amtrak’s abilities, not whether someone should be rescued promptly). Needless to say, the elevator should have been working properly so that passengers never risked being stuck inside.